Last updated: February 15, 2025

This Privacy Policy explains how Graffix Thread ("Graffix Thread", "we", "our", or "us") collects, uses, discloses, and protects your personal information when you visit our website www.graffixthread.com (the "Site"), use our services, or communicate with us.

By accessing our Site or using our Services, you agree to the terms of this Privacy Policy.

 

1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. Any changes will be posted on this page with the updated date. Please review it regularly.

 

2. Personal Information We Collect

We collect personal information in the following ways:

Information You Provide to Us

  • Contact information: Name, email address, phone number, mailing/shipping/billing address.

  • Order details: Products purchased, payment confirmation, shipping status.

  • Account details: Login credentials, profile information, loyalty points, reviews, referrals, gift card activity.

  • Support interactions: Emails, messages, or chats you send us.

Information Collected Automatically

We use cookies and similar technologies to collect:

  • IP address

  • Browser/device type

  • Pages viewed

  • Time spent on site

  • Interaction with our services and ads

Information from Third Parties

We may receive personal data from:

  • Shopify, our ecommerce platform

  • Payment processors for billing

  • Shipping carriers for delivery tracking

  • Analytics tools to improve performance

  • Marketing partners, where you have consented

 

3. How We Use Your Personal Information

We use your information to:

  • Process orders, returns, and shipping

  • Operate and improve the Site and Services

  • Provide customer support

  • Personalize marketing and promotions

  • Prevent fraud and enhance security

  • Meet legal or regulatory obligations

 

4. Cookies and Tracking Technologies

We use cookies to:

  • Operate our website

  • Remember user preferences

  • Analyze traffic and interactions

  • Deliver personalized ads (where permitted)

You can manage cookie preferences through your browser settings. For more information, see Shopify’s Cookie Policy: shopify.com/legal/cookies

Our site recognizes Global Privacy Control (GPC) signals. If you use GPC, we will honor it as a valid opt-out request for data sharing or advertising.

 

5. Disclosure of Your Information

We may disclose your personal information to:

  • Service providers: payment processors, shipping partners, IT & analytics providers

  • Marketing partners (with consent)

  • Legal authorities when required by law

  • In case of a business sale or merger

We do not sell personal information without your explicit consent.

 

6. Your Rights 

Under Canadian privacy laws (e.g., PIPEDA), you may:

  • Request access to your personal information

  • Request correction of inaccuracies

  • Withdraw consent at any time

  • Request deletion (where permitted by law)

  • Opt out of marketing communications

You can make these requests by contacting us at info@graffixthread.com. We may require proof of identity to protect your data.

 

7. Children's Privacy

Our Services are not intended for individuals under 13. We do not knowingly collect data from children. If we become aware of such collection, we will delete the data promptly.

 

8. Data Retention

We retain personal information only as long as necessary for:

  • Order fulfillment

  • Legal and regulatory obligations

  • Business operations and records

  • Dispute resolution

 

9. Data Security

We take reasonable physical, organizational, and technical measures to protect your information. However, no internet transmission is fully secure. Please protect your account credentials.

 

10. International Data Transfers

As we use platforms like Shopify, your data may be stored or processed outside Canada, including the United States. We take steps to ensure your information receives appropriate protection in line with Canadian privacy laws.

 

11. Third-Party Links

Our site may include links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies separately.

 

12. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or your personal information, contact us at:

📧 info@graffixthread.ca
📍 Graffix Thread, Ontario, Canada

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca.