PRODUCTION TIME

  • Premium Items: 2–3 weeks

  • Standard Items: Ready to ship within 3–5 business days
    Note: Production time does not include delivery time. In rare cases, delays may occur due to unforeseen circumstances.

 

 

SHIPPING METHOD & ESTIMATED DELIVERY TIME
We ship all orders from our facility in Canada.

Delivery partners may include Canada Post, UPS, FedEx, or Purolator, depending on your location and selected shipping method at checkout.

Estimated transit times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days

  • Modifying shipping details: Within 24 hours.

Please note: These are estimated delivery windows. Delivery delays can occur due to weather, holidays, or logistics issues beyond our control.

 

 

SHIPPING COSTS
Shipping charges are calculated at checkout based on your delivery location and the volume of your order. 

In shipping cost: Free standard shipping.

 

 

ORDER TRACKING
Once your order ships, you'll receive a tracking number and link via email.
You can use this link to track the status of your shipment at any time.

 

 

DUTIES & TAXES
Orders shipped within Canada will be subject to GST/HST or PST, depending on your province. These are automatically calculated at checkout.
There are no customs duties for domestic Canadian orders.

 

 

DELIVERY RESPONSIBILITIES
Customers are responsible for ensuring that all shipping information (including apartment/unit numbers and postal codes) is correct at the time of purchase.

  • If the package is returned due to an incorrect or incomplete address, the customer will be responsible for re-shipping costs.

  • Once the package is marked as “Delivered” by the shipping carrier, we are no longer liable for any loss or theft.

 

 

UNCLAIMED OR RETURNED PACKAGES
If a package is unclaimed or returned to us due to failed delivery attempts, we will contact you by email.
If no response is received within 6 months, we reserve the right to consider the item forfeited and are not obligated to issue a refund or re-deliver.

 

 

MODIFYING SHIPPING DETAILS
If you need to correct your address, please contact us within 12 hours of placing your order at info@graffixthread.com
After your order has shipped, changes cannot be made.